Telemedicine
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RWJBarnabas Health has partnered with KeyCare for a Virtual Urgent Care telemedicine experience through Epic’s MyChart. We encourage RWJBH medical plan members to take advantage of the enhanced telemedicine benefits through Virtual Urgent Care and MyChart for a convenient and cost-effective experience for your urgent care needs.
The service is available to employees* enrolled in the RWJBH medical plan and their covered spouses and children.
* Virtual Urgent Care is not yet available for HDHP members. If you’re in the HDHP and need a non-urgent telemedicine visit, book an appointment and choose the telemedicine option in MyChart to see an RWJBH Medical Group provider.
Virtual Urgent Care Highlights
- MyChart integration allows you to access telemedicine directly through your MyChart account, providing a streamlined experience with access to your health records and care history.
- $0 Copay! Telemedicine visits through Virtual Urgent Care will have no out-of-pocket cost, offering greater access to care when you need it most.
- You can access Virtual Urgent Care visits through MyChart on your computer or through the MyChart app on your smartphone.
- 24/7 access from the comfort of your own home.
- Providers are available in all 50 states.
- Pediatrics specialized providers are available to treat children of all ages.
Common Conditions Treated
Virtual Urgent Care providers can address a wide range of non-emergency issues and prescribe medications to treat conditions including:
- Respiratory conditions such as COVID-19, cold and flu symptoms, sore throat
- Allergies
- Rashes or minor skin conditions
- Urinary tract infections (UTIs)
- Conjunctivitis
- And more!
If you require an in-person doctor’s visit, call our appointment scheduling line, and speak with a Care Navigation team member at 844-424-2628. Our team will help you find a primary care physician or a specialist physician near you.
Virtual Urgent Care is not for emergencies. For emergencies, please call 911.
What is MyChart?
MyChart, powered by Epic, is a secure online platform that helps you stay connected to your healthcare. With MyChart, you can schedule appointments, view test results, message your care team and manage your health records all in one convenient app. You can also access via the webpage.
Virtual Urgent Care can only be accessed through RWJBH’s MyChart. To learn more, visit mychart.rwjbh.org.
Steps to Access Virtual Urgent Care Services
- If you have MyChart: Simply log in to MyChart and select ‘Virtual Urgent Care’ from the menu.
- If you don’t have a MyChart account, visit mychart.rwjbh.org/MyChart/Signup to create your account. Once registered, log in to access Virtual Urgent Care.
- If you have questions or need assistance setting up MyChart, please contact MyChart Support (1-833-764-3570 or MyChart-Support@rwjbh.org).
What if I am not enrolled in the RWJBH medical plan?
Employees (spouses and dependents) who are not enrolled in the RWJBH Medical Plan OR are enrolled in the HDHP can access virtual non-urgent care through our RWJBH Medical Group providers by booking an appointment and choosing the telemedicine option in MyChart.
Questions?
Virtual Urgent Care
Website: MyChart
MyChart Support
Call: 833.764.3570
Care Navigation
Call: 844.424.2628
Monday – Friday from 8am to 7pm ET
Still Have Questions?
My Service Portal